Refund policy

Return & Refund Policy

Aura By Bakth

At Aura By Bakth, customer satisfaction is important to us. Due to the nature of jewellery products, we follow a carefully designed return policy to ensure fairness and hygiene.

Returns Eligibility

  • Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.

  • Customers must contact us within 48 hours of receiving the order to request a return.

  • Items must be unused, unworn, and in original packaging with all tags intact.

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges on:

  • Earrings or pierced jewellery

  • Customized or made-to-order items

  • Sale or discounted items

  • Products damaged due to misuse or mishandling

    Proof Requirement

    To initiate a return, customers must provide:

    • Clear photos or videos of the product showing the issue

    • Original order number

    Requests without proper proof may not be approved.

    Refunds

    • Once the returned item is received and inspected, we will notify you about approval or rejection.

    • Approved refunds will be processed within 7–10 business days.

    • Refunds will be issued to the original payment method only.

    Shipping charges are non-refundable unless the error is from our side.

    Return Shipping

    • If the return is approved due to our mistake, return shipping will be covered by Aura By Bakth.

    • For all other approved returns, shipping costs will be borne by the customer.

    Incorrect Address

    Aura By Bakth is not responsible for orders delivered to an incorrect address provided by the customer. Such orders are not eligible for return or refund.

    Contact Us

    For return or refund requests, please contact us at:
    📧 support@aurabybakth.com